Support
Updated 3 October 2026
Product questions about the studio come to FaceDesk. Payment questions go to Paddle, the merchant of record.
FaceDesk
Email support@facedesk.ai.
We acknowledge a complaint within 2 business days and aim to resolve it within 14 days. Include the email on your account and, for a charge, the date and amount.
Payments, invoices, and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Contact Paddle at paddle.net or help@paddle.com. The Refund policy describes the 30-day money-back on a plan or a credit pack.
If a complaint about a payment is not resolved with us or with Paddle, ask Paddle buyer support which alternative dispute resolution scheme applies to your order. You can also raise the charge with your card issuer. If you live in Israel and the complaint is about the studio rather than the payment, you can contact the Consumer Protection and Fair Trade Authority.